Legal

Privacy Policy

Last Updated: 1st March 2025

1. Introduction

This Privacy Policy describes how supercarthrills.com ("we," "us," or "our") collects, uses, stores, shares, and protects your personal data when you use our website, mobile applications, and associated services (collectively, the "Platform").

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

We are the data controller responsible for your personal data collected through the Platform.

Our contact details can be found in Section 11 of this Privacy Policy.

3. Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, title, date of birth, gender, and profile picture.
  • Contact Data: Includes billing address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely by third-party payment processors).
  • Transaction Data: Includes details about payments to and from you and other details of Experiences you have booked or offered through the Platform.
  • Profile Data: Includes your username and password, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our Platform, products, and services.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Platform.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Correspondence Data: Any information contained in communication you send to us, whether through the Platform, by email, or any other communication.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

4. How Your Personal Data is Collected

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
    • Create an Account on our Platform.
    • Book or offer an Experience.
    • Subscribe to our newsletters or marketing communications.
    • Enter a competition, promotion, or survey.
    • Give us feedback or contact us.
  • Automated technologies or interactions: As you interact with our Platform, we will automatically collect Technical Data about your equipment, browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy below for more details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from analytics providers such as Google Analytics.
    • Contact, Financial and Transaction Data from providers of technical, payment, and delivery services.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • Where you have given your explicit consent.

We use your personal data for the following purposes:

  • To provide and manage your Account: To register you as a new User and manage your account. (Lawful basis: Performance of a contract).
  • To facilitate Experience bookings: To process your bookings, payments, and communicate with Hosts/Guests regarding Experiences. (Lawful basis: Performance of a contract, Legitimate interests for communication).
  • To manage our relationship with you: Including notifying you about changes to our terms or Privacy Policy, asking you to leave a review or take a survey. (Lawful basis: Performance of a contract, Legal obligation, Legitimate interests to keep our records updated).
  • To improve our Platform and services: To analyze usage patterns, troubleshoot, and perform data analysis, testing, system maintenance, support, reporting, and hosting of data. (Lawful basis: Legitimate interests to grow our business, provide better services, and keep our Platform secure).
  • For marketing and promotional purposes: To send you relevant marketing communications about our services and Experiences that may be of interest to you. (Lawful basis: Consent, Legitimate interests to develop our services).
  • To ensure Platform security: To administer and protect our business and this Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). (Lawful basis: Legitimate interests for running our business, network security, and preventing fraud).
  • To comply with legal obligations: Including responding to law enforcement requests and complying with applicable laws and regulations. (Lawful basis: Legal obligation).

6. Disclosures of Your Personal Data

We may share your personal data with the following categories of recipients:

  • Hosts and Guests: When you book or offer an Experience, we share relevant information (e.g., Identity Data, Contact Data, booking details) between the Guest and Host to facilitate the Experience.
  • Third-party service providers: We work with third-party service providers who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), data analytics (e.g., Google Analytics), customer support, marketing, and IT and system administration. These third parties are obligated to protect your data in accordance with our instructions and applicable law.
  • Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Government bodies, regulators, and other authorities: Where required by law or to protect our legal rights, or the rights of others.
  • Potential purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We may transfer your personal data outside the UK or European Economic Area (EEA) to countries that may not provide the same level of data protection as the UK or EEA. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as:

  • Transferring personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government or European Commission.
  • Using specific contracts approved by the UK government or European Commission which give personal data the same protection it has in the UK/EEA (e.g., Standard Contractual Clauses).
  • Where we use providers based in the US, we may transfer data to them if they are part of the Data Privacy Framework which requires them to provide similar protection to personal data shared between the UK/EU and the US.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

10. Cookie Policy

Our Platform uses cookies and similar technologies to distinguish you from other users of our Platform. This helps us to provide you with a good experience when you browse our Platform and also allows us to improve our Platform. By continuing to browse the Platform, you are agreeing to our use of cookies.

10.1 What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

10.2 Types of Cookies We Use

We use the following categories of cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our Platform, use a shopping cart, or make use of e-billing services.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

10.3 Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Examples of third-party services that may use cookies on our Platform include:

  • Google Analytics (for website analytics)
  • Payment processors (for secure transaction processing)
  • Social media platforms (if social sharing features are integrated)

10.4 How to Manage Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platform.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org.

Please note that if you disable cookies, some features of the Platform may not function correctly.

11. Contact Information

For any questions about this Privacy Policy or our privacy practices, please contact us at:

[email protected]

By using supercarthrills.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.